Last
Updated 09 July 2019

This
Profile identification and scam protection policy (“Policy”)
sets out the general rules and procedures followed by Jasmin Group
Limited (including its subsidiaries, affiliates, agents, and
assigns) (“Datejasmin”, “we”, “us”,
“our”) on the implementation of the profile identification
and scam protection procedures.

This
Policy applies uniformly to any User (also “you”
or “your”)
that wishes to use the website
https://datejasmin.com/
(“Website”)
or
use of any service(s) offered through the Website
(collectively, the
“Datejasmin Service(s)” or “Service(s)”).
Therefore, you must read this Policy carefully and comply with it. IF
YOU DO NOT AGREE WITH THIS POLICY, PLEASE DO NOT ACCESS THE
DATEJASMIN WEBSITE AND/OR USE THE DATEJASMIN SERVICE. THE HEADINGS
CONTAINED IN THIS POLICY ARE FOR REFERENCE PURPOSES ONLY.

Datejasmin
reserves the right to modify or amend this Policy at its sole
discretion. Any revisions to this Policy will be posted on our
Website. If we make changes, we will notify you by revising the date
at the top of this Policy. We strongly recommend you to periodically
visit the Website to review any changes that may be made to this
Policy to stay updated. Your continued usage of the Website and/or
Services shall mean your acceptance of those amendments.

This
Policy is a part of and is to be read along with our Terms of Service
and Privacy and Data Protection Policy.

WE
ARE HERE TO PROTECT YOU FROM SCAMMERS

Datejasmin
DOES NOT tolerate scam activity, neither do we tolerate scammers. As
such we have created this Policy and foreseen the process for any
User to file a complaint. 

1. The
main intention of Datejasmin is
to provide an online platform due to which the Users can communicate
with each other.
Nevertheless, the Website and Datejasmin Services are used by the
scammers.

2.
Scam – is a fraudulent scheme performed by a dishonest
individual scammer, group or company in an attempt to obtain some
need and/or value. A scammer is a User who intentionally uses our
Website and Services for ulterior purposes. The scammer has no
intention of engaging in a relationship with the other Users on our
Website and communicates with the other Users only to fulfill some
needs. These needs often apply to some types of personal and/or
financial gain.

Datejasmin
pays a lot of attention to dealing with a scam, furthermore, it is
totally forbidden at Datejasmin Website.

Anyone
who participates and finds guilty in violation of the terms
stipulated herein will be immediately and permanently banned from
using our Services.

Moreover,
we will inform other websites and web resources about such Users as
well. But we do not guarantee as well as not bear responsibility
for the true motive of every User of our Website and Datejasmin
Services.

3. In
case if you think that you are communicating with a scammer, please
do not hesitate to let us know about your suspicions.

Your
cooperation with Datejasmin will greatly help us to detect a
potential scammer and take serious actions towards such User.

WHAT
WE DO

Datejasmin
takes care of the Users and prefers to provide Services in an honest
and open way. All the User profiles (also – “account”,
“accounts”) on our Website are carefully checked and
approved only after the verification procedure.

We
allow profiles only of real people to be posted. We do not allow
commercial services to promote their businesses through our Website.

As
part of our User identification and verification procedure we may
collect the following information:

–
full name;

–
email address;

–
profile photo.

Datejasmin
also reserves the right to request any additional information from
the User, including data that allows identifying such User.

If
we believe any information obtained from the User hereunder is (a)
inadequate or incomplete; (b) false or misleading; (c) insufficient
resulting in an inability to readily verify the same; (d) appearing
on any scammer lists; or e) result in suspicious activity, we may in
our sole discretion either refuse or terminate the registration of
such account or require such User to verify the documents submitted
by him again.

We
may refuse to open any new accounts, terminate existing User accounts
after giving due notice, if we are unable to verify any information
due to noncooperation by the User, or if such actions are likely to
have a material adverse effect on us for being in violation of any
applicable laws or best-practice guidelines.

We
may also, at our sole discretion, at the time of the User
registration process, request one or more appropriate third-party
service provider to assist us in the authentication and verification
of the documents provided. We may also use non-documentary means if
we are still uncertain about whether we know the true identity of the
relevant User.

We
also reserve the right to make a call to the Users by phone and/or by
other means of communication to verify their identity.

One
of the main purposes of Datejasmin is to prevent the scam and to
implement effective internal procedures against the scammers’
actions.

We
are committed to securing an online resource where the Users can
safely use Website and the Services offered through it.

WHAT IS
CONSIDERED AS A SCAM?

1. If
the relevant User requests money or expensive gifts from you in chats
or emails.

2. If
the relevant User intentionally distorts his personal information,
such as age, kids, gender or marital status.

3. If
the relevant User intentionally uses the profile or personal
information of another person without permission to communicate with
you.

4. If
the relevant User with or without interpreter insists on visiting
expensive restaurants or boutiques and demands pricey gifts on a real
date.

Datejasmin
reserves the right to mention other actions on the Website which may
be considered as a scam.

WHAT
IS NOT CONSIDERED AS A SCAM?

1. If
the User does not answer all of your questions in messages.

2. If
the User’s message has some mistakes in translation.

3. If
the User’s profile is appeared to be online very often or
offline for a long period of time.

4. If
the User removes his profile without a warning.

5. If
the User has pictures with friends, relatives, etc.

7. If
at any time during the communication, the relevant User refuses to
meet you in real life.

Datejasmin
also reserves the right to mention other actions on the Website which
is not considered as a scam.

INFORMATION
WHICH CAN HELP TO AVOID SCAMMERS

1. Do
not send money to the User whom you even have not seen in person yet.

2. Do
not give your personal or financial information to other Users and do
not include it in your profile.

3. Do
not exchange personal contacts with the User whom you do not know
well enough and take your time to know each other better by using
Datejasmin Services.

4. Do
not communicate with the User if such person: is a minor who pretends
to be an adult, pressures you for financial or personal information,
tries to get money from you, sends you offensive or harassing
messages/photos/videos, tries to sell you products or services,
offers you any kind of sexual services.

HOW
TO REPORT
ABOUT A SCAM?

There
are two ways you can report a scam:

1. 1.  

Submit
a claim
form;

1. 1.  

Report
us by e-mail info@datejasmin.com

If
you report a scam, please add your full name. Also, provide us with
the profile of the User you report as well as any information you
have that proves the scam or intent to scam. If you have received
photos and/or any other information from the scammer, please send
this information to us too.

We
investigate every abuse report and delete every account of the User
that violates our terms.

We
do not guarantee that all credits and fees, which were spent by you
on the communication with the User who proved to be the scammer, will
be refundable to you.

CLAIM
FORM

Instructions: 
1.
Please thoroughly complete the form below
to submit a claim. 

2.
Do not forget to attach all the supporting documents you have.
Screenshots of messages, chat dialogs, chat invites, photos, etc.,
will help support your claim.

If
you have any questions about filing the form, please do not hesitate
to contact us.

Do
not file a claim against someone that has not scammed you. 

Your
claim will be processed as soon as possible If you have any questions
or would like an update on your claim, please feel free to contact
us.

Pending
the claim is completed and submitted to us, we will investigate the
matter and take all necessary precautions that it will not happen
again.

 

First
name ­­­__________________

Last
name __________________

Email
Address:
__________________

Name
of Alleged Scammer: __________________

Form
of Scam: __________________

Date
of Incident: start __________

end __________

 

Please
tell us what happened? __________________

Attachments
download __________________

CAPTCHA

Button
– Submit the Claim